This Privacy Policy explains how LinguaPal.ai ("LinguaPal", "we", "us", or "our") collects, uses, and shares information when you use our websites, apps, and related services, including our AI English speaking partner, AI language tutors, voice features, and language progress report tools.
LinguaPal.ai is operated by QLian I.O.T US LLC, a company incorporated in the United States. When we say "Services" in this policy, we mean all LinguaPal‑branded sites and applications that link to this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Services. Where required by law, we will ask for your consent before collecting or using certain types of information.
The information we collect depends on how you interact with LinguaPal.ai, the choices you make, and the features you use. We may collect the following categories of data:
2.1 Account and contact information
- Registration data such as your name, email address, and password.
- Profile information such as your selected language, level, learning goals, country or time zone.
- Communication preferences and any information you provide when you contact support.
2.2 Usage and learning data
- Conversation history with AI tutors, including messages, prompts, feedback, and role‑play scenarios.
- Learning metrics such as progress, levels (e.g., A1–C2), scores, certificates, session duration, and streaks.
- Information about which lessons, features, or scenarios you use and how often you practice.
2.3 Voice, audio, and technical data
- Audio recordings and transcriptions when you use speech recognition or speaking exercises.
- Technical data such as IP address, device type, operating system, browser type, language settings, approximate location (e.g., city or country), and log information (timestamps, error logs, performance data).
2.4 Payment and subscription data
If you purchase a paid plan, our payment processors (for example, providers like Stripe or other payment gateways) collect payment details such as card number, billing address, and transaction history. We receive limited information such as:
- Subscription type (e.g., monthly, yearly, lifetime) and status (active, canceled, expired).
- Payment confirmation, masked card information, and billing country or currency.
We do not store full credit card numbers on our own servers.
2.5 Cookies and similar technologies
We use cookies and similar technologies to operate the Services, remember your preferences, analyse usage, and improve performance. See the "Cookies & similar technologies" section below for more information.
We use the information we collect for purposes including:
- Providing and maintaining the Services — to create and manage accounts, deliver lessons, enable role‑play conversations, generate language progress report, and provide customer support.
- Improving learning quality — to personalise practice sessions, recommend scenarios, adjust difficulty, and improve AI models and content.
- Analytics and product development — to understand how users interact with LinguaPal.ai, fix bugs, optimise performance, and develop new features.
- Security and fraud prevention — to protect accounts, detect misuse, prevent spam or abuse, and enforce our Terms of Service.
- Marketing and communications — to send you service messages, onboarding tips, feature updates, and where permitted, promotional communications. You can usually opt out of non‑essential emails at any time.
- Legal compliance — to comply with applicable laws, requests from authorities, and our contractual obligations.
If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with similar laws, we process your personal data only when we have a legal basis to do so. These include:
- Performance of a contract — where processing is necessary to provide the Services you requested, such as creating your account, delivering lessons, or managing your subscription.
- Legitimate interests — for example, to improve and secure our Services, prevent fraud, or understand how users interact with LinguaPal.ai, provided our interests are not overridden by your rights.
- Consent — where required for certain cookies, marketing communications, or specific processing of audio or sensitive categories of data. You can withdraw consent at any time.
- Legal obligations — when we must process data to comply with a legal requirement.
We use cookies, web beacons, local storage, and similar technologies to operate and personalise LinguaPal.ai. Depending on your location, you may see a cookie banner that allows you to manage your preferences.
5.1 Types of cookies
- Strictly necessary cookies — required for core functionality such as logging in, security, and loading the site correctly. You cannot opt out of these in our systems.
- Analytics cookies — help us understand how users navigate and interact with the site so we can improve performance and content.
- Preference cookies — remember your language, level, or other settings.
- Advertising / marketing cookies (if used) — help us measure campaigns or show more relevant information on our own pages or third‑party sites.
5.2 Managing cookies
You can usually configure your browser to block or delete cookies, or to notify you when cookies are being set. However, blocking certain cookies may cause parts of LinguaPal.ai to function improperly.
We do not sell your personal data. We may share your information with the following categories of recipients:
- Service providers and processors — companies that help us operate LinguaPal.ai, such as cloud hosting providers, analytics providers, payment processors, customer support tools, email delivery services, and security vendors. These providers process data on our behalf and under contractual safeguards.
- AI infrastructure & speech technology providers — third‑party vendors that power AI models, speech recognition, and text‑to‑speech capabilities used in our Services.
- Business and education partners — when an organisation (for example, a school or company) provides you access to LinguaPal.ai, we may share usage reports or aggregated statistics with that organisation, according to our agreement with them.
- Corporate transactions — if we are involved in a merger, acquisition, financing, or sale of assets, your data may be transferred as part of that transaction, subject to confidentiality protections.
- Legal and safety reasons — where we believe disclosure is reasonably necessary to comply with law, regulation, legal process, or governmental request; to enforce our Terms of Service; or to protect the rights, property, or safety of LinguaPal.ai, our users, or the public.
LinguaPal.ai relies on artificial intelligence models and speech technology to provide English speaking practice, pronunciation feedback, translations, and role‑play scenarios. To do this, we may send your text and audio input, along with contextual data, to third‑party AI providers and our own models.
Where possible, we take steps to minimise the personal data included in such processing and to use technical and contractual safeguards. However, any content you provide in prompts, messages, or audio may be processed by AI systems to generate responses and to improve model performance (in line with applicable terms and law).
You should avoid sharing highly sensitive personal information (such as health, financial, or government ID numbers) in prompts or voice input unless it is strictly necessary for your learning goals and allowed by local law.
We keep personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including providing the Services, complying with our legal obligations, resolving disputes, and enforcing our agreements.
- Account data is kept while your account is active. We may retain certain records for a longer period when required by law (for example, tax or accounting rules).
- Learning and conversation data may be stored while your account is active and for a reasonable period afterwards for backup, analytics, and to preserve the integrity of language progress report and progress history.
- Payment and billing records are typically kept for the duration mandated by law in relevant jurisdictions.
When personal data is no longer needed, we will take steps to delete, anonymise, or securely store it in a way that is no longer associated with you.
LinguaPal.ai is operated from jurisdictions that may not provide the same level of data protection as your home country. In order to deliver the Services globally, your information may be transferred to, stored in, or accessed from countries outside of your own.
Where required by law, we implement appropriate safeguards for such transfers, such as entering into Standard Contractual Clauses or equivalent legal mechanisms with our service providers, and applying additional technical and organisational protections.
LinguaPal.ai is generally designed for adults and learners who can lawfully consent to the processing of their data in their jurisdiction. Our Services are not directed to children under 13 (or under 16 in some countries), and we do not knowingly collect personal data from children below the minimum digital consent age.
For teen learners, parents, guardians, or schools may enable a more restricted or "Teen Mode" environment designed to reduce exposure to certain topics and manage access to content. Even in Teen Mode, we recommend active supervision by adults.
If you believe that a child has provided personal data to LinguaPal.ai without appropriate consent, please contact us using the information in the "How to contact us" section, and we will take steps to delete the data as required by law.
Depending on where you live and subject to certain conditions, you may have the following rights regarding your personal data:
- Access — to request a copy of the personal data we hold about you.
- Rectification — to correct inaccurate or incomplete information.
- Erasure — to request deletion of your data, for example when it is no longer needed or if you withdraw consent.
- Restriction — to ask us to limit how we process your data in certain situations.
- Portability — to request a copy of certain data in a structured, machine‑readable format.
- Objection — to object to processing based on our legitimate interests, including profiling, and to opt out of direct marketing.
- Withdrawal of consent — where processing is based on consent, you can withdraw it at any time.
To exercise your rights, please contact us using the details below. Depending on your request, we may ask you to verify your identity. You also have the right to lodge a complaint with your local data protection authority.
If you are a resident of California, you may have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including::
- The right to know what categories of personal information we collect, use, and disclose.
- The right to access specific pieces of personal information we hold about you.
- The right to request deletion of your personal information, subject to certain exceptions.
- The right to correct inaccurate personal information.
- The right to opt out of the "sale" or "sharing" of personal information, if applicable.
- The right not to be discriminated against for exercising your privacy rights.
LinguaPal.ai does not knowingly "sell" personal information as that term is defined under the CCPA. If our practices change, we will update this Privacy Policy and provide additional options where required.
We use technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. These may include encryption in transit, access controls, logging, and regular review of our systems and vendors.
However, no online service can be completely secure. You are responsible for choosing a strong password, keeping it confidential, and promptly notifying us if you suspect unauthorised access to your account.
In the event of a data incident that affects your personal data, we will take appropriate steps under applicable law, which may include notifying you and relevant authorities.
Some browsers and devices include a "Do Not Track" (DNT) setting or send other privacy signals. Because there is currently no widely accepted standard for responding to such signals, LinguaPal.ai does not consistently respond to DNT signals.
Where required by law, we will honour certain browser or platform‑level privacy preferences and consent mechanisms. You can also manage cookies and analytics choices as described in this Privacy Policy and in any on‑site consent tools.
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or privacy practices. When we make material changes, we will update the "date modified" at the top of this page and may provide additional notice (for example, by email or in‑app notification).
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests about this Privacy Policy or how LinguaPal.ai handles your data, you can contact us at:
Email: [email protected]
Company: QLian I.O.T US LLC
Subject line suggestion: "LinguaPal.ai – Privacy request"
When contacting us, please provide sufficient information to identify your account and describe your request, but avoid including sensitive information in email unless strictly necessary.